Frequently asked questions
What is your return policy?
What is your return policy? At this time, XAD is unable to accept returns. However, we understand that not every customer’s experience will be the same, and we’re committed to making things right. If you receive a product that is damaged or defective due to factors beyond your control, we’re happy to offer a replacement or refund upon receiving clear photographic evidence verified by our team.
Do you offer free shipping?
Do you offer free shipping? Yes! We proudly offer free shipping across Canada. For customers in the U.S. and U.K., shipping rates depend on your order amount and delivery preference — so you can choose what works best for you.
Do you ship internationally?
Do you ship internationally? Yes. In addition to Canada, we currently ship to the United States and the United Kingdom.
What if I changed my mind after ordering?
What if I changed my mind after ordering? Since we process orders quickly, we’re often unable to cancel or change them once shipped. If you contact us immediately after placing the order, we’ll do our best to help.
Where is Xcel Auto Detailing based?
Where is Xcel Auto Detailing based? We’re proudly based in Mississauga, Ontario, Canada, where XAD was originally founded as a mobile detailing service before expanding into a full-scale product brand.